Politique de remboursement
REFUND POLICY
We want you to love your Marjo candles. If something isn't right, here's how returns work.
30-DAY RETURNS
You have 30 days from the day you receive your order to request a return.
To be eligible, items must be unused, unburned, and in their original packaging and condition, with proof of purchase (order number or receipt). For hygiene and safety reasons, we cannot accept returns of candles that have been lit or used.
HOW TO START A RETURN
Email us at sales@marjostore.ca with your order number and photos of the item if it's damaged or incorrect. We'll reply with the return address and instructions. Please wait for our confirmation before shipping anything back — items sent without prior approval cannot be accepted.
Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or we sent the wrong product.
DAMAGED, DEFECTIVE OR WRONG ITEMS
Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, please contact us at sales@marjostore.ca as soon as possible, preferably within 7 days of delivery, with photos, so we can investigate and resolve the issue promptly. We'll make it right with a replacement or refund — no need to return the item unless we ask.
FINAL SALE
Sale items and gift cards are final sale and cannot be returned.
REFUNDS
Once we receive and inspect your return, we'll notify you of approval. Approved refunds go back to your original payment method within 10 business days. Please note that actual refund processing times may also depend on your payment provider or financial institution. Shipping charges from your original order are non-refundable.
Nothing in this Refund Policy limits or excludes any rights or remedies you may have under applicable consumer protection laws.
EXCHANGES
The fastest way to get a different scent is to place a new order and request a return for the original item — that way you don't wait on stock.
Questions? Write to sales@marjostore.ca — we answer personally.