Shipping policy

SHIPPING POLICY

Shipping policy

ORDER PROCESSING

Please allow us 2 to 3 business days to process your order. Please note that some candles need more time than others to be ready and it can delay the processing time. Expect a confirmation email afterward to let you know your order is ready to be shipped, and depending on the type of shipping method you choose at the moment of the checkout, you will receive a tracking number.

ORDER PICKUP

Orders can be picked up from Monday - Friday between 9 am to 7 pm with a scheduled pickup time. If you choose this option, you will receive an email with the information and the time slots available when your order is ready for pickup. Our pickup point is in Uptown Toronto.

LOCAL DELIVERY

Unfortunately, we currently do not offer deliveries.

INTERNATIONAL ORDERS

Unfortunately, we currently do not offer international shipments.

SHIPPING RATES

All orders will be dispatched through Canada Post services from Toronto, ON.

Orders are generally dispatched within 2 – 3 business days using Canada Post services. Delivery time may vary according to your location.

Shipping charges for your order will be calculated and displayed at checkout, according to Canada Post's pricing.

-        * We do not offer international deliveries at this time.

SHIPPING ADDRESS ACCURACY

Customers are responsible for providing an accurate and complete shipping address. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.

DELIVERY ISSUES

If tracking shows your order as delivered but you have not received it, please contact us promptly at sales@marjostore.ca. We may ask you to verify the shipping address and check with Canada Post. We will work with you to investigate the shipment.

Once an order has been shipped, delivery times are estimates provided by the carrier and may be affected by weather, service interruptions, holidays, or other circumstances outside our control.

Questions about shipping? Contact us at sales@marjostore.ca — we're happy to help.